Support
Privacy Policy
GOKHAIR TRAVEL INNOVATIONS PRIVATE LIMITED
At GOKHAIR TRAVEL INNOVATIONS PRIVATE LIMITED (“Gokhair”, “we”, “our”, or “us”), we value the trust you place in us and are committed to protecting your personal information and privacy.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you access our services, communicate with us, or use our website www.gokhair.com.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information from clients, travelers, partners, and website users:
Personal Information
- Full name
- Contact number
- Email address
- Residential or business address
- Date of birth
- Passport details
- Nationality and identification documents
- GST or company information (where applicable)
Travel Information
- Flight and hotel preferences
- Visa documentation
- Travel itineraries
- Emergency contact details
- Frequent flyer information
Payment Information
- Billing details
- Transaction references
- Bank transfer information
Please note: We do not store sensitive card information on our systems.
Website & Communication Data
- IP address
- Browser information
- Device details
- Website usage data
- Inquiry and communication history
2. How We Use Your Information
We use the collected information for purposes including:
- Processing travel bookings and reservations
- Visa assistance and documentation
- Customer support and communication
- Managing corporate delegations and travel arrangements
- Sending travel updates and operational notifications
- Improving our services and customer experience
- Legal, regulatory, and compliance purposes
- Marketing and promotional communication (with consent where required)
3. Sharing of Information
We may share necessary information with trusted third parties including:
- Airlines
- Hotels and accommodation providers
- Embassies and consulates
- Transport operators
- Event organizers
- Insurance providers
- Global travel and destination partners
- Government authorities where legally required
Information shared is limited to what is necessary for service delivery and compliance.
We do not sell or trade personal information to third parties.
4. Data Security
Gokhair takes reasonable administrative, technical, and operational measures to protect personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
- Cybersecurity threats
While we strive to use commercially acceptable means to protect your information, no digital platform or transmission method can guarantee complete security.
5. Cookies & Website Tracking
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Understand visitor behavior
- Enhance user experience
- Analyze website performance
Users may choose to disable cookies through browser settings, though some website features may be affected.
6. Data Retention
We retain personal information only for as long as necessary for:
- Service fulfillment
- Legal and regulatory compliance
- Accounting and auditing purposes
- Business operations and dispute resolution
7. Your Rights
Subject to applicable laws, users may request to:
- Access personal information
- Correct inaccurate information
- Withdraw consent for marketing communication
- Request deletion of data where legally permissible
Requests may be submitted through our official contact channels.
8. Third-Party Links
Our website or communication may contain links to external websites or third-party services. Gokhair is not responsible for the privacy practices or content of those external platforms.
9. Policy Updates
Gokhair reserves the right to modify or update this Privacy Policy at any time. Updated versions will be published on our official website.
Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related concerns or requests, please contact:
GOKHAIR TRAVEL INNOVATIONS PRIVATE LIMITED
Ground Floor, Oxford Business Center,
Sreekandath Road, Ravipuram, Kochi, India
📧 Email: ms@gokhair.com
🌐 Website: www.gokhair.com
📞 Phone: +91 9746653464
